CUSTOMER SERVICE

We get emails from customers requesting restock information, but we usually don’t have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold-out product and request to be notified when an item is back in stock via email by completing the “Email Me When Available” form.

We respond to our emails within 24 hours. You can check on our contact page for more information. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on during business days.

As with any shopping experience, there are terms and conditions that apply to transactions at Klasik KiKi Kouture. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Klasik KiKi Kouture, you agree to the terms set forth below along with Policy. If there’s something wrong with the item you bought, or if you are not happy with it, you have two weeks to return your item starting from the date it was delivered to you. All qualified returns will be issued a store credit coupon code which will expire two weeks from the date it was originally issued. If you would like to return a product, please follow the guidelines as followed. You can read more about our return guidelines from our return policy.

Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.

Merchandise purchased online must be mailed back to our address. Customers are responsible for return shipping costs. Packages must be mailed back via UPS, USPS, DHL, FEDEX, or any major shipping company. We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted.

In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.